People & Culture Director, Save the Children

TEAM/PROGRAMME: Malawi Country Office Senior Management Team LOCATION: Lilongwe with 30% travel
GRADE:  Executive POST TYPE: National or International
Child Safeguarding:

Level 3 – the responsibilities of the post may require the post holder to have regular contact with or access to children or young people

ROLE PURPOSE: As a member of the Senior Management Team (SMT) in the Malawi, the Director of People and Culture shares in the overall responsibility for the direction and coordination of the Country Office (CO).  The Director of P & C in his/her capacity will be accountable for the provision of effective HR service, staff development and in developing an organisational culture which reflects Save the Children’s values, mission and purpose. In addition the P&C Director will be accountable for relevant government relationships. The remit covers both emergencies and development programming contexts.

Reports to: Country Director

Dimensions: Save the Children works in all districts in Malawi with a current staff complement of about 400 and current expenditure of approximately US$54 million per year.

Staff directly reporting to this post: Thecomposition of the P&C team is presently being reviewed. Depending on the final outcome of the review, direct reports to this role would possibly include aSenior People & Culture Manager;  Learning & Development  Manager;  Recruitment Specialist; and Child Safeguarding Coordinator


As a member of the Senior Management Team, contribute to:

  • Leadership of the Malawi Country Office
  • Support the development of an organisational culture that reflects our purpose and values, promotes accountability and high performance, encourages a team culture of learning, creativity and innovation, and frees up our people to deliver outstanding results for children and excellent customer service for our members and donors
  • Help design and implement a coherent organizational structure that is consistent with agency practices and appropriate to program needs
  • Help establish, maintain, and improve active and regular working relationships with: host government authorities, partner agencies including humanitarian and development donors, and local and international NGOs
  • Ensure the Malawi Country Office complies with all Save the Children Management Operating Standards and Standard Operating Procedures
  • Ensure that all required support is provided promptly, at scale and in line with the rules and principles during emergencies, working closely with the Regional Office

Policies and Procedures

  • Supervise the Human Resources and support services function to ensure that advice and support are provided to managers and staff on interpretation and application of policies and procedures and on other HR , general administration and IT related matters
  • Supervise the development of dual mandate HR practices and processes aligned with the organisation’s overall strategy and SCI MOS to meet the evolving needs of the organisation
  • Ensure appropriate and adequate humanitarian HR procedures are detailed in the Country Office Humanitarian Preparedness Plan in order to enable rapid scale up
  • Facilitate the HR aspects (such as deployment mechanisms) of Malawi’s Humanitarian Response Team
  • Provide ethical oversight and leadership across the Country Office
  • Ensure that staff and Save the Children Associates are aware of and adhere to the Child Safeguarding and code of conduct Policies

Staff Recruitment and Retention

  • Ensure appropriate recruitment, retention and succession of staff including orientation programmes;  design and implementation of compensation and performance management systems relevant for both development and emergencies, and career development for staff
  • Ensure through thorough review that employment terms, conditions and practices are fair, consistent, compliant with labour law and Save the Children human resource policies and best practice, and appropriate to the context
  • Prepare terms and conditions of employment and issue all employment and consultancy contracts in compliance with Malawi’s  Labour Law and regional HR best practices
  • In collaboration with Director of Finance, ensure maintenance of updated information on staff salaries, allowances and income tax calculations in compliance with current laws and regulations

Performance Management and Staff Development

  • Develop a culture of performance management across the organization, where staff are held accountable and rewarded for high performance
  • Lead implementation and maintenance of performance management system that is in alignment with organizational goals
  • Ensure that performance reviews are conducted regularly by supervisors; provide training and advice to managers on effective implementation of performance management
  • Analyse on an ongoing basis the organisational staffing profile and, in conjunction with senior managers, advising on job holder competencies and skills in light of changing contexts and content
  • Providing guidance on staff capacity building and in formulating the annual training calendar, and offering expert facilitation of in-house training programs such as performance management workshops and orientation programmes
  • Ensure that staff have access to HR guidance on individual development opportunities arising from performance review feedback and personal career development interests
  • Monitor and advise on disciplinary matters in accordance with established policies and procedures
  • Mediate conflict, grievances and harassment cases

Staff Management, Mentorship, and Development – Human Resources

  • Ensure appropriate staffing within Human Resources
  • Ensure that all HR staff understand and are able to perform their roles in an emergency
  • Manage the HR team; define expectations, provide leadership and technical support as needed, and evaluate direct reports regularly
  • Ensure the recruitment, training, and promotion of staff as appropriate and ensure availability of appropriate professional development opportunities for staff
  • Incorporate staff development strategies and Performance Management Systems into team building process.  Establish result based system and follow up
  • Manage the performance of all staff in Human Resources work area through:
    • Effective use of the Performance Management System including the establishment of clear, measureable objectives, ongoing feedback, periodic reviews and fair and unbiased evaluations;
    • Coaching, mentoring and other developmental opportunities;
    • Recognition and rewards for outstanding performance;
    • Documentation of performance that is less than satisfactory, with appropriate performance improvements/ workplans

Member Service Leadership

  • Develop and maintain good relations with members
  • Work with the Senior Management Team to build a culture of Member Service throughout the Country Office and ensure that all staff are held accountable for Member Service
  • Provide necessary support for incoming surge capacity during emergencies, working closely with Regional and Head Office

Government / Stakeholder Relationships

  • Maintain and develop further strategic links  with Government of Malawi and other stakeholder institutions in relation to management of Human Resources
  • Ensure  that  Save  the  Children  policies  and practices are  coherent  with and  relevant  to  current HR policies  and Employment Legislation in Malawi and  internationally
  • Represent SC at high level and routine meetings with the government in relation to relationships

Child Safeguarding

Serve as the National Child Safeguarding Focal Point and ensure that all staff, partners and other representatives:

  • Are awareof the problem of child abuse and sexual exploitation and the risks to children. This means that children and their families need to be made aware of the standards of behaviour they can expect from our representatives and of how they can raise a concern.
  • Minimise risks and prevent harmto children. Staff and managers are expected to create an environment where children’s rights are respected and where child abuse, sexual exploitation and other harm of children is prevented.
  • Are clear as to when to report concernsand what steps to take where concerns arise regarding the abuse or exploitation of children.
  • Respondby taking appropriate action to support, safeguard and protect children where concerns arise regarding their possible abuse and exploitation.
SKILLS AND BEHAVIOURS (our Values in Practice)


  • Holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
  • Holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved


  • Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same
  • Widely shares their personal vision for Save the Children, engages and motivates others
  • Future orientated, thinks strategically.


  • Builds and maintains effective relationships, with their team, colleagues, members and external partners and supporters
  • Values diversity, sees it as a source of competitive strength
  • Approachable, good listener, easy to talk to


  • Develops and encourages new and innovative solutions
  • Willing to take disciplined risks


  • Honest, encourages openness and transparency

  • Recommended minimum of 8 years management and organisational development experience in a corporate or an NGO environment, including experience in the development of strategic and operational support services plans and their implementation in a professional work environment over a sustained period of time
  • Bachelor degree in Human Resources Management, Business Administration, Social Sciences, or other related academic discipline essential
  • Masters and/or postgraduate specialisation in Human Resources or related field is preferred
  • Ability to plan and organise a substantial workload that includes complex, diverse tasks and responsibilities in both development and emergency contexts
  • Resourcefulness and creativity in developing the role of HR within the programme and ensuring the most effective support to line management;Willingness and ability to dramatically change work practices and hours, and work with incoming surge teams, in the event of emergencies
  • Demonstrated credibility with colleagues and stakeholders at all levels of an organization
  • Strong motivator and proven track record of demonstrating leadership
  • Excellent oral and written communication skills in English
  • Strong interpersonal skills with the ability to demonstrate skills in leading a multi- disciplined team through a period of change
  • Leadership skills, including the ability to supervise and motivate qualified professional staff with strong personal value systems
  • Analytical, decision making and strategic planning skills and the ability to handle multiple priorities
  • Ability to coach, mentor, delegate appropriately and provide developmental guidance to supervised staff
  • Team building skills
  • Willingness and ability to dramatically change work practices and hours, and  to ensure CO has the surge capacity to grow and to work with incoming surge teams, in the event of emergencies
  • Competent level skills in core IT applications, particularly MS Office, EXCEL
  • A commitment to the values and principles of SC, is mission, vision and purpose

Location: Lilongwe, Malawi

Contract – Full-Time

Closing date: Saturday 21 January 2017

All jobs close at midnight UK time on the date specified

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